Independent technology and AI advice For owner-led businesses of 10 to 100 people
Find out where your business is working harder than it should.
Three minutes, free, and you leave with a plain diagnosis and the first thing to fix. If you want help after that, Blue Harbour Navigator™ is how.
I don’t sell software and I don’t implement it. I work only for you, as an extension of your leadership team.
What we look for
Nobody wants software. They want the four things it’s supposed to deliver.
So Navigator looks at the business first and the tools second. These are the four Navigator areas: the four places owner-led firms lose money. The same four questions get asked of every engagement, in the same order.
Revenue you’re already leaking
Quotes that go out three days late. Leads nobody followed up because they lived in an inbox. The renewal that lapsed because one person was holding the date in their head.
Customers who quietly leave
The call that never got returned. The third time they had to explain their own history to you. The problem you would have fixed instantly, if anyone had told you it happened.
Work that costs more than it should
The same information typed into three systems. The report that takes two days to build and nobody quite trusts. The person whose real job has quietly become fixing other people’s spreadsheets.
The advantage you’re not taking
Where AI and automation would pay for themselves, which is rarely where it’s being sold to you hardest. And, just as usefully, where they would not.
Every one of these gets a number against it. That’s what turns “we should probably do something about that” into a decision you can defend to a partner, a board, or a bank.
See where your business sits on these four: take the 3-minute diagnostic.
The deliverable
What you receive: the Navigator Executive Brief™
Five parts, delivered as a branded document and walked through with you in a live executive readout. Yours to keep, act on, and hand to whoever implements it.
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01
Current-State Diagnosis
Where the business is today across the four Navigator areas, and where friction is creating real business impact.
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02
Current-to-Future Workflow Map
How important work moves today, where it slows down, and what a better future state actually looks like.
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03
Outcome Map
A number against what today’s friction is costing you each year, so the decision stops being a matter of opinion.
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04
Solution Direction Map
The relevant technology, AI, and automation directions, with example platforms where useful. Directional, so you can evaluate them yourself. Never a vendor shortlist.
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05
Priority Roadmap
What to address first, what to defer, what to ignore for now, and the next decision leadership should make. Includes a 30-day action plan and a directional 60-90 day view.
How it works
Four steps. Seven to ten business days from discovery to readout.
Fit call
Twenty minutes, no obligation, to confirm Navigator is the right instrument for your situation. If it isn’t, I’ll say so on that call.
Leadership discovery
A working session run on the Navigator Discovery Console, plus short stakeholder interviews where they’re needed. About 4 to 6 hours of your leadership’s time in total.
Analysis
Scoring, gap and opportunity mapping, workflow and outcome mapping. Done off your calendar.
Executive readout
A live walkthrough of the Brief and the Priority Roadmap with leadership, and the decision you should make next.
Who delivers it
Trevor Jamieson
Navigator is delivered personally. One senior person does all of it, the same person all the way through.
I have sat in all four seats of this decision. I have been the owner choosing the system and paying for it. I have built the sales organisations that sell it, inside other people’s companies. I have been the vendor, on the other side of the table from someone like you. And I now advise on cloud go-to-market, which is where I see what the largest enterprises on earth are actually doing. Most advisors have sat in one.
And I still build things
Blue Harbour built and shipped WildEcho, which is live on the App Store and Google Play. Separately, I co-founded PhoneStack, a different company, where I have evaluated well over a hundred platforms across AI, marketing, email, content, CRM and dialling, and chosen the handful that fit and connect to each other.
I also run PhoneStack on AI day to day, and not as a pilot anybody is being careful about. Our operations, our research and our data all move through it, and the product itself was built and is maintained that way. So when we talk about what AI would do for your business, I am not describing something I read. I am describing something I run, including the parts that did not work.
All of which matters for one reason: when I tell you the licence is the cheap part and the year afterwards is the expensive part, I am telling you that as someone who has recently paid for both.
Why the read is worth anything
Three things I don’t do, and two interests I declare.
Every one of the first three is something I could be paid for, and each would quietly bias what I tell you. So I don’t take them. The other two I can’t remove, so I put them in writing instead.
What you are paying for is the one opinion in the room
that isn’t being paid for by the answer.
- I don’t implement. So I have no incentive to find you a big project.
- I don’t resell. No margin, no reseller agreements, no software on my invoice.
- I take no commissions. Not one dollar from any vendor named in your assessment.
I contract with AWS.
I’m Partner Marketing Director for the global System Integrators at Amazon Web Services, on contract. I’m not an AWS employee, Blue Harbour is not an AWS partner or reseller, and neither of us earns anything from whichever cloud you land on. Navigator is cloud-agnostic, and where the honest answer is that you don’t need cloud at all, that’s what the roadmap will say. Nothing here is written, reviewed, or endorsed by AWS.
I’m the CEO of PhoneStack.
A separate company, an AI phone service for businesses that miss inbound calls. It’s not a Blue Harbour product and Blue Harbour earns nothing from it. If it’s genuinely the right answer to your problem, I’ll name it and name my role in it in the same breath. It never appears in your assessment as a neutral recommendation, and only ever beside independent alternatives you’re free to choose instead.
The licence fee was never the expensive part.
The expensive part is the year that follows it.
A firm that picks the wrong core platform doesn’t just lose the subscription. It loses the implementation, the migration, the training, and eighteen months of everyone’s patience, and then it has to make the same decision again, tired.
I’m not going to invent a number for your business. Take the quote already on your desk. My own rule, from running these projects rather than from any published benchmark, is that implementation, migration and training come to roughly two to three times the annual licence, on top of the licence, in year one. Do that multiplication on your own figure, then test it against what the vendor has quoted you. That is the decision you are actually making.
Which makes this the cheap part
A fixed fee
against a number
you already have.
Whatever your year-one figure comes to, this is a fraction of it, from the one person in the room who takes no money from any vendor.
Engagement
One fixed fee, agreed before anything starts.
A fixed fee for a fixed scope, quoted on the fit call in your own currency. No hourly billing, no change orders, and the number does not move once it is agreed. Half on signature, half at the readout. If the assessment isn’t right for you, the fit call will surface that before anyone signs anything.
The Readout Guarantee
And if it isn’t worth it, you don’t pay.
You’ll leave the executive readout with a clear, independent call on the decision or direction in front of you, a prioritized plan to act on it, and the cost of getting it wrong quantified.
If you don’t, say so at the readout. The half you paid on signature is refunded in full, and the balance is never invoiced.
The Brief is yours on payment. If it wasn’t worth paying for, it isn’t worth keeping, so it doesn’t stay with you either. That keeps the guarantee honest in both directions.
You are the judge of that, not me, and I won’t ask you to justify it. The risk is mine, and I’d rather carry it than ask you to.
I take two a month. If the fit call says Navigator is right for you and the timing works, I will tell you on that call what the next available slot is.
Worth a conversation?
Book a 20-minute fit call Not sure it is worth it yet? See where you are leaking first, in three minutes.Questions people ask before the call
The things you would ask in the first five minutes.
Answered here so you do not have to book a call to find out.
What does a Navigator assessment cost?
A fixed fee for a fixed scope, quoted on the fit call in your own currency, and it does not move once agreed. Half on signature, half at the executive readout. There is no hourly billing and no change orders.
What happens after the assessment?
The roadmap is yours, and plenty of clients take the Brief and run it themselves. If you would rather not make the next decisions alone, Navigator Advisory is a fixed monthly fee for three or six months: vendor selection, the contract, rollout sequencing, and month four, when adoption stalls. It is never a condition of the assessment, and if you are not at risk of a bad platform decision, do not buy it.
How long does it take, and how much of my time?
Seven to ten business days from the discovery session to the readout. About 4 to 6 hours of your leadership’s time in total, most of it in one working session. The analysis is done off your calendar.
What do I actually receive at the end?
The Navigator Executive Brief: a current-state diagnosis, a workflow map, an outcome map putting a number on what today’s friction costs you, a directional solution map, and a priority roadmap with a 30-day action plan. Walked through live with your leadership.
Do you sell or implement software?
No. I don’t sell software and I don’t implement it, so there is no larger project for me to find you. Engaging implementation partners, if you want one, is part of the optional advisory work rather than a separate invoice.
Do you take commissions or referral fees from vendors?
No. No commissions, no reseller margin, and no referral fees from any vendor named in your assessment. The fee comes from you and only from you. That is the entire reason the recommendation is worth having.
Who is Navigator for?
Owner-led businesses. Big enough that the systems matter, small enough that the decision still lands on your desk. Industry matters less than the pattern: a contracting firm, a clinic, a manufacturer and an accounting practice all hit the same problems.
What if the assessment isn’t worth it?
Then you don’t pay. That means the half you paid on signature is refunded in full and the balance is never invoiced. It’s called the Readout Guarantee because that is where you judge it, not me, and I won’t ask you to justify it. The Brief is yours on payment, so if it wasn’t worth paying for it doesn’t stay with you either. You should leave the readout with a clear independent call on the decision in front of you, a prioritized plan, and the cost of getting it wrong quantified.
Who delivers the work?
Trevor Jamieson, personally. One senior person does all of it, the same person from the fit call through to the readout.
Start with clarity
Before you sign for the platform, get a read from someone who isn’t selling one.
A fit call is 20 minutes. If Navigator isn’t right for where your business is, or if your existing IT provider already has this handled, I’ll tell you on that call and we’re done. I’d rather be the person you call in two years.
Or email trevor@blueharboursolutions.com, or connect on LinkedIn.