Frequently asked

How does WildEcho identify a species?

Describe the sound you heard, snap a photo, or type an onomatopoeia (like "hoo-hoo"), and WildEcho suggests the most likely species along with its habits and range. Identification is AI-assisted and meant for learning and enjoyment — always verify with an expert for anything safety-related.

Does it record and analyse audio?

WildEcho can record a short keepsake clip so you remember the moment, but identification runs from your written description — it does not analyse the audio itself.

What's free, and what's paid?

You get free identifications to try WildEcho with no account. Explorer unlocks unlimited IDs and full species profiles; Pro adds Camp Mode, Trip Guide, and live local species lists. Prices are shown in the app before you purchase.

How do I manage or cancel a subscription?

Subscriptions are billed through your Apple App Store or Google Play account. Manage or cancel any time in your device's account settings — subscriptions auto-renew unless canceled at least 24 hours before the period ends.

How do I restore a purchase?

Open WildEcho and use "Restore purchases" on the plans screen, signed in with the same store account you purchased with.

How do I delete my data?

Your journal and history live on your device. Use "Reset app" in the app, or delete the app, to remove them. See our Privacy Policy for details.

Still need help? Email support@blueharboursolutions.com — we typically reply within two business days.